Policies & Procedures

Quotations

Quotations are valid for 30 days. All requests are forwarded to our estimating department and are done on a first come, first serve basis. In most cases they are completed within one business day.

Proofreading

Pre-press work performed is subject to final approval by the customer. All digital files supplied to us for printing must be output by us and proofread. Pocket Press submits proofs accompanied by an approval form for the customer’s review. All proofs should be returned with initials accepting one of the following choices:

(1) OK to print with no corrections
(2) OK to print with customer corrections
(3) Another proof required.

Archival of Digital Files / Artwork

All work created by Pocket Press will be archived for a period of two years from the date of order. Digital Files supplied are archived for a period of 45 days from date of order and, upon request, sent or returned to the customer upon completion.

Delivery

(1) We deliver at no additional charge to Oakville, Mississauga and Burlington within 24 hours of agreed delivery date.

(2) If option #(1) does not meet your needs, we can deliver via our courier and bill the cost directly to the customer. Specific delivery times are not guaranteed. If you need an order at a definite time, you may wish to consider using your own pick-up or delivery service.

Production Schedules

Other than “Press Bookings” turnaround times are provided on a first-come, first-serve basis. Once Pocket Press receives an order and provides a turnaround time, it will not be changed by another job. We do everything possible to accommodate RUSH jobs, but we will not sacrifice quality.

Credit

Terms: Cash or on approved credit, net 30 days from invoice date. 1 1/2 % per month (18% per annum) charged on any past-due amount. We accept cash, cheque or Visa. Applications for credit accounts are welcome. With an account profile, Pocket Press is able to build a history which takes the guesswork out of future printing. Customers without credit accounts must pay in full upon receipt of order. All first orders are processed on a C.O.D. basis. Subsequent orders may be processed on approved credit accounts.